You need to put all focus on your client. If you are too busy thinking about what you are going to make for dinner or planning your date night or vacation, you are going to miss something important. You may miss something your client says or even just a reaction to your massage that you need to note.
While you may not spend a lot of time talking during the massage, your client will be able to tell if you are distracted and not focusing completely on them during their appointment. It is also important to remember during the time you do chat, to keep it shorts and the focus of the conversation off you and your life. The client will tend to feel more comfortable talking about themselves and their situation, so let them. In the end, the appointment is about them.
It is okay, and even recommended, to relate to the client. For example, if he or she is dealing with pain because they work a desk job all day, you may mention how your massage therapy has helped somebody else in a similar situation. It will make your current client feel like they aren’t alone in their struggle and that you may be able to help them.
Many clients also enjoy knowing their massage therapist has been through what they are dealing with. Many pregnant women want to know that it is perfectly fine to be frustrated with the pain and strain of a pregnancy. They will enjoy trading stories about your experience being pregnant in the past or hearing stories about other pregnant clients you have helped to cope with the pain.
Finally, you must really listen to the client. It is easy to quickly jump in with solutions when someone has a complaint about work, life or their health. Make sure you listen to their entire story and don’t belittle what they are dealing with.
Clients more often just want to have someone listen to them. This can be just as relaxing for them as your massage and is a key part in the therapy for many.
Make sure you take the time to connect with your clients. You will both leave the appointment happier and your client is much more likely to return to your for a massage in the future.